Minimum wage workers at Cameron House, the five-star hotel in Loch Lomond, say they are battling the loss of hundreds of pounds in tips and service charges.

Union Unite says bar and restaurant staff at the luxury resort are ‘in revolt’ against an ‘opaque’ tipping system for distributing tens of thousands of pounds in tips and hotel service charges.

They say that in January the hotel management introduced a 10% service charge. Bar and restaurant staff have since found that it is now between £200 and £300 a month.

Unite general secretary Sharon Graham said: ‘This is a staggering abuse – a posh resort for the wealthy who steal tips from minimum wage workers.

“The workers are fighting back and they have the unwavering support of Unite. The hotel faces significant reputational damage unless it acts to end this injustice.

Unite calls for new board committee; composed of bar and restaurant staff to ensure the democratic and proportionate distribution of service charges and card gratuities.

This is a system recommended by HMRC and is expected to become law this year.

Unite says Cameron House withholds 100% of all card tips, which are only given out at the end of the year.

The luxury resort is also keeping 15% service charge to pay all staff, not just bar and waiters, a Christmas bonus.

Unite hospitality organizer Bryan Simpson said: “A month after our members submitted this collective grievance, senior management at Cameron House continues to refuse to honor key commitments they made during meetings. negotiations.

“They must ensure that tips are distributed in a fair, transparent and democratic way. Our members have had enough and will step up their campaign for fair tips at Cameron House.

A spokesperson for Cameron House said: ‘Cameron House gives 100% of the service charge to our staff and always has.

“We are committed to being open and transparent during this process and will work closely with UNITE and the teams to reach an agreement as quickly as possible.

“Achieving a satisfactory result for our team is a priority and we will continue to push forward to achieve this.”